Contact support

You can reach us on web or mobile, and you do not need to be logged in to get help.

Ways to reach us

1. Go to underpricedai.com/contact and ask the assistant your question. It handles most account, scan and listing questions right away.
2. If you want a human, say you need a person, then leave the email you signed up with in the box that appears.
3. Or email support@underpricedai.com from the address on your account.

Pro, Pro Plus, Business, Power and Scale plans include priority email support.

What to include in your message

A few details save a round trip:

• The email address on your account. Billing questions cannot be looked up without it.
• What you were doing and what happened, for example the exact error text if you saw one.
• The item or scan involved, if it is about a valuation or a listing.
• Your device and browser, if something will not load or the camera will not open.

Things you can do yourself, faster

Many common requests are self-serve:

• Change, upgrade, downgrade, pause or cancel your plan: Settings, then Subscription Plans at underpricedai.com/settings.
• Cancel without logging in: underpricedai.com/cancel-subscription emails you a one-click cancellation link.
• Delete your account and all data: Settings, then Delete Account, or underpricedai.com/delete-account for an emailed deletion link that expires in 30 minutes.
• Check scans remaining: Settings, then the Subscription section.
• Wrong currency or marketplace: Settings, then the Country field near the top of your profile.
• Re-download your inventory: use the Export button on your Dashboard toolbar, or the export option on Scan History. The file is generated fresh each time.

Billing questions to send us

Monthly plans and credit packs are non-refundable, and cancelling keeps your access through the end of the period you paid for. Annual plans are prorated, so if you cancel partway through we refund the unused full months on request. For an annual refund or a charge you do not recognize, contact us with the email you signed up with so we can match it to the payment.