Contact support

You can reach us on web or mobile, and you do not need to be logged in to get help.

Ways to reach us

1. Go to underpricedai.com/contact and ask the assistant your question. It handles most account, scan and listing questions right away.
2. If you want a human, say you need a person, then leave the email you signed up with in the box that appears.
3. Or email support@underpricedai.com from the address on your account.

Every account gets the same support, whatever the plan: the assistant plus email to the team.

What to include in your message

A few details save a round trip:

• The email address on your account. Billing questions cannot be looked up without it.
• What you were doing and what happened, for example the exact error text if you saw one.
• The item or scan involved, if it is about a valuation or a listing.
• Your device and browser, if something will not load or the camera will not open.

Things you can do yourself, faster

Many common requests are self-serve:

• Change, upgrade, downgrade, pause or cancel your plan: Settings → Subscription at underpricedai.com/settings#subscription.
• Cancel without logging in: underpricedai.com/cancel-subscription emails you a one-click cancellation link.
• Delete your account and all data: Settings, then Delete Account, or underpricedai.com/delete-account for an emailed deletion link that expires in 30 minutes.
• Check scans remaining: Settings, then the Subscription section.
• Wrong currency or marketplace: Settings, then the Country field near the top of your profile.
• Re-download your inventory: use the Export button on the Items toolbar, or the export option in Scan history. The file is generated fresh each time.

Billing questions to send us

Monthly plans and credit packs are non-refundable, and cancelling keeps your access through the end of the period you paid for. Annual plans have a 30-day money-back guarantee. Ask within 30 days of a yearly charge: if you haven't used plan scans, you get it all back less the card processing fee; if you have, we keep each month you've started at the monthly price plus any tax. Canceling inside the 30 days holds your place if you ask within 30 days of canceling. After that, cancelling stops the next renewal with no partial refund (annual plans bought before September 9, 2026 keep their unused-full-months refund on request). For an annual refund or a charge you do not recognize, contact us with the email you signed up with so we can match it to the payment.