When your scans reset

Every plan comes with a set number of scans per month: 30 on Starter, 100 on Pro, 240 on Pro Plus, 550 on Business, 1,000 on Power, and 2,500 included on Scale. That allowance is monthly, so it refreshes with your billing cycle.

Unused scans carry over one month

On a paid monthly or yearly plan, scans you do not use carry over to the next month, up to one month's allowance, and carried scans are used first. A carried scan lasts one extra month, so it never piles up past that. On a 30 scan plan, use 18 this month and next month you have 30 plus 12 carried over. Carried scans end when your subscription ends and are not turned into credits, and while a plan is paused they wait until it resumes. Credit packs work differently: pack credits simply never expire.

Check your live count

1. Go to Settings.
2. Open the Subscription section.
3. Read your total scans available.

That total is your plan scans for this month, any carried over from last month (shown as, for example, "30 this month + 12 carried over"), plus any credit pack scans you have bought. It is the live number for your account, so check there rather than counting scans in your head.

What uses a scan

• Scanning a new item, whether you take a photo, upload an image, or use the browser extension.
• Re-analyzing a saved item. The button says "Use 1 Scan & Re-analyze."
• Each item in a Batch Scan counts separately, since each photo is scanned as its own item.
• Scans you never save still count.

What does not use a scan: adding up to 12 photos of the same item to one scan, viewing results you already have, and using Get price in Scan history to refresh market data on a past scan. Get price is free and can be run on each item once every 8 hours.

When you run out

You have three options, and all work immediately. Buy a credit pack, starting at $3 for 5 scans, and the credits are used automatically once your plan scans are gone. Turn on top-up scans in Settings → Subscription: scans past your plan are 25¢ each, billed monthly to your card. Or upgrade to a higher plan in Settings, which takes effect right away with a prorated charge for the rest of your cycle.

Credit pack scans behave differently from plan scans: they never expire. Plan scans carry over for one month only, so if you want scans that stick around, a pack is the way to hold them.